FAQs
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RETURNS POLICY
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We hope you will be completely satisfied with any product purchased from Jack's Diving Locker.
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However, should you wish, you can return it for any reason within 30 days from the date of purchase for a full refund (less shipping costs).
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Items must be unused and in an as new condition with all packaging and labels/tags attached.
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We aim to process returns the day they arrive with us, however please allow up to 14 days for your refund to process during peak periods.
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HOW DO I RETURN AN ITEM?
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Please complete the returns form on the reverse of your delivery note and include it with the securely repacked item(s) you wish to return.
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You can return the item to us using the 3 methods listed below;
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Ship it back to us
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Drop off in store
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Request a return shipping label (damaged or defective items only)
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1. Shipping Back Items
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You may return your items to the address below using your preferred postage method.
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You are responsible for all postage costs. We recommend insuring our package.
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Please address the package to:
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Returns Department
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Jack's Diving Locker
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75-5813 Alii Dri
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Kailua-Kona, HI 96740
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2. Return to Jack's Diving Locker
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You can also return your item(s) along with your delivery note in person to our store in Kailua-Kona, Hawaii. One of our friendly colleagues will be happy to assist you with refunding your order.
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We are open 7 days a week. For full details click here.
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3. Request A Return Shipping Label
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If your item was damaged in shipment or has a manufacturers' defect, please contact us for a return authorization.
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Not necessarily. Any condition that affects the ears, sinuses, respiratory function or heart function or may alter consciousness is a concern, but only a physician can assess a person's individual risk. Physicians can consult with the Divers Alert Network (DAN) as necessary when assessing a scuba candidate.
DAN has information available online if you wish to do some research.
