FAQs
RETURNS POLICY
We hope you will be completely satisfied with any product purchased from Jack's Diving Locker.
However, should you wish, you can return it for any reason within 30 days from the date of purchase for a full refund (less shipping costs).
Items must be unused and in an as new condition with all packaging and labels/tags attached.
We aim to process returns the day they arrive with us, however please allow up to 14 days for your refund to process during peak periods.
HOW DO I RETURN AN ITEM?
Please complete the returns form on the reverse of your delivery note and include it with the securely repacked item(s) you wish to return.
You can return the item to us using the 3 methods listed below;
- Ship it back to us
- Drop off in store
- Request a return shipping label (damaged or defective items only)
1. Shipping Back Items
You may return your items to the address below using your preferred postage method.
You are responsible for all postage costs. We recommend insuring our package.
Please address the package to:
Returns Department
Jack's Diving Locker
75-5813 Alii Dri
Kailua-Kona, HI 96740
2. Return to Jack's Diving Locker
You can also return your item(s) along with your delivery note in person to our store in Kailua-Kona, Hawaii. One of our friendly colleagues will be happy to assist you with refunding your order.
We are open 7 days a week. For full details click here.
3. Request A Return Shipping Label
If your item was damaged in shipment or has a manufacturers' defect, please contact us for a return authorization.
Learning to scuba dive with JACK's DIVING LOCKER and PADI is an incredible adventure! With PADI as your training organization, your path to breathing underwater is accomplished in three exciting phases:
1. Knowledge Development - Learn the lingo.
During the first phase of your PADI Open Water Diver scuba certification, you develop an understanding of the basic principles of scuba diving. You learn things like how pressure affects your body, how to choose the best scuba gear and what to consider when planning dives. You briefly review what you have studied in the five knowledge sections with your instructor and take a short quiz to be sure you're getting it.
At the end of the course, you'll take a longer quiz that makes sure you have all the key concepts and ideas down. You and your JACK's DIVING LOCKER Instructor will review anything that you don't quite get until it's clear.
Select the knowledge development option you prefer:
- Start right now and learn to scuba dive online with JACK's DIVING LOCKER via PADI eLearning at your own pace—anytime, anywhere (great for busy schedules)
- Attend a scheduled scuba diving class at JACK's DIVING LOCKER (great for meeting new friends and dive buddies)
- Take advantage of home study using PADI multimedia materials (manual, video, CD-Rom) purchased through JACK's DIVING LOCKER.
2. Confined Water Dives - Scuba Skills Training.
This is what it's all about – diving. You develop basic scuba skills by scuba diving in a pool or body of water with pool-like conditions. Here you'll learn everything from setting up your scuba gear to how to easily get water out of your scuba mask without surfacing. You'll also practice some emergency skills, like sharing air or replacing your scuba mask. Plus, you may play some games, make new friends and have a great time. There are five confined water dives, with each building upon the previous. Over the course of these five dives, you attain the skills you need to dive in open water.
3. Open Water Dives - Locally or on Vacation.
After your confined water dives, you and the new friends you've made continue learning during four open water dives with your JACK's DIVING LOCKER PADI Instructor at a dive site. This is where you fully experience the underwater adventure – at the beginner level, of course. You may make these dives around Kona or at a more exotic destination while on a JACK's DIVING LOCKER group holiday.
Private Courses are the best option for people with special needs, physical limitations, fears, no snorkeling or water experience and for children under the age of 12 who are not in a Kids camp.
Regular Group Courses are appropriate for most other people who can learn and perform at a faster, adult pace.
Kids Scuba Camps are conducted at a slower, child friendly pace, and with Instructors who specialize in working with kids. So although kids can join our Regular and Kama'aina OW courses, the Kids Scuba Camps are a better fit for most kids under the age of 13.
Call for more information on private courses.
808-329-7585
Not necessarily. Any condition that affects the ears, sinuses, respiratory function or heart function or may alter consciousness is a concern, but only a physician can assess a person's individual risk. Physicians can consult with the Divers Alert Network (DAN) as necessary when assessing a scuba candidate.
DAN has information available online if you wish to do some research.
